I am unhappy with the service I received. What can I do?
Many problems are caused by misunderstandings, and can be resolved informally. Please contact our customer service manager or the customer service agent who advised you by calling +44 7456590069, and he or she may be able to sort out the problem to your satisfaction.
How to make a complaint
In the event you are dissatisfied with the service you have received and you have not been able to reach a resolution via our customer service manager or support team, you can make a formal complaint by email to [email protected] Please include a subject heading of ‘Customer Complaint’ and supply your full name and order number.
What happens next?
We will acknowledge receipt of your complaint within 2 hours. An investigation will be carried out into the issues raised and a full response will normally be provided within one working day. Where the issue is particularly complex, it may take a little longer to respond fully. If this is likely, we will provide information on the action which we are taking and advise when you can expect a full response.